FY->Module-11 : Customer Service - Practice Mode

1) Customers sharing their experience and opinion about a product is called _____.

Customer Support Customer Feedback Customer Probing Customer ID

Correct Answer: Customer Feedback

2) Closing sales technique is an essential skill for a _____.

Sales person Child Manager Clerk

Correct Answer: Sales person

3) Now or never close, summary close and question close are 3 important _____.

Opening techniques Probing techniques Closing Techniques Discount

Correct Answer: Closing Techniques

4) A hotel asked its customer?s to fill customer satisfaction survey. What are they trying to do?

Sell more hotels Collect customer feedback Advertise their hotel Promote their hotel

Correct Answer: Collect customer feedback

5) Sales person tells the customer ?the offer exists today only?. This sales technique is called____________.

Now or never close Summary close Question close Opening technique

Correct Answer: Now or never close

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