FY->Module-11 : Customer Service - Quiz

1) Customers sharing their experience and opinion about a product is called _____.

Customer Support Customer Feedback Customer Probing Customer ID

2) Closing sales technique is an essential skill for a _____.

Sales person Child Manager Clerk

3) Now or never close, summary close and question close are 3 important _____.

Opening techniques Probing techniques Closing Techniques Discount

4) A hotel asked its customer?s to fill customer satisfaction survey. What are they trying to do?

Sell more hotels Collect customer feedback Advertise their hotel Promote their hotel

5) Sales person tells the customer ?the offer exists today only?. This sales technique is called____________.

Now or never close Summary close Question close Opening technique